Tag Library is a UVI item that is necessary for some of UVI Workstation 4's new features.

These features do not apply to AcousticSamples instruments, and this item is not mandatory so you can just disregard the error message.

You should be able to avoid the message if you use the Files browser in UVI Workstation, instead of the Library browser. 

You can print an invoice for each of your orders from your AcousticSamples account in the Order History section.

https://www.acousticsamples.net/order

You can upgrade your soundbanks to the UVI format from this page, the upgrade fee is 20€/25$ per soundbank.

Any AcousticSamples product registered after March 25, 2014 includes a license with 3 activations. 

This means you can activate the license on up to 3 locations simultaneously (any combination of computers and iLok dongles).

Please note that AcousticSamples licenses do not have iLok Cloud support.

We do allow license transfers between users, with certain exceptions stated below.

Requests must be made using the Transfer License feature in iLok License Manager and are subject to a $25 fee per-license ($50 maximum fee per-transfer) charged by PACE.

Note that although we authorize iLok license transfers, we can't do any product transfer from an AcousticSamples account to another : that means that the buyer will have to rely on you to get the library files.

Important note: Due to PACE's antifraud policy, a license needs to be over 90 days old before this can be transferred to another iLok account.

After that your soundbank will appear in UVI Workstation's Soundbanks list. 

UFS is the soundbank format compatible with UVI Workstation, it is a container that contains the samples, the scripts, images and all of the soundbank's elements.

After that your soundbank will appear in UVI Workstation's Soundbanks list. 

AcousticSamples soundbanks (.ufs files) can be stored anywhere on your computer, including system disks, internal, or external drives.

For more information on how to manage your soundbanks locations in UVI Workstation you check this article.

You can disregard the steps referring to Portal as they do not apply to our soundbanks.

You probably need to check your search path settings in UVI Workstation's prefences as detailed in this article.

You can refer to this article from our friends at UVI: My UVI Product Does not Show up in my DAW

No, UVI Workstation is only available in 64-bit since the release of version 3.

You can refer to the following article: MIDI not Triggering Sound in UVI Workstation

Launch UVI Workstation then follow these steps to check if your soundbank is valid:

- Open the Browser and make sure to select the Files browser (not the Library browser)

- Right-click the related soundbank under the Soundbanks tab

- Select Verify soundbank integrity

You should get the following message: "Your soundbank is valid" – if not, please delete the corrupted UFS file and reinstall it.

You are most likely experiencing this issue because you have re-ordered or removed scripted effects  (i.e. used in the instrument's GUIor script) from UVI Workstation's FX section.

Instead of reordering or removing these scripted effects, simply bypass them and you will not encounter this issue. 

You are most likely using an old version of UVI Workstation. Make sure to download and reinstall the latest version on your system: UVI Workstation 

Make sure that you have correctly activated your Acousticsample license(s) in iLok License Manager: 

- Open iLok License Manager from your computer's applications
- Sign in to your iLok account
- Click the Available tab (or access Available Licenses via the menu View at top)
- Drag the license(s) to your computer or iLok dongle.

You are most likely using an old version of UVI Workstation. Make sure to download and reinstall the latest version on your system: UVI Workstation